Saturday, January 4, 2025

Rethinking Pain Compliance: A Call for Enhanced Training in the Security Industry

Introduction

The security industry in New South Wales (NSW) operates within a framework designed to protect people and property while maintaining public safety. One of the tools traditionally employed by security professionals is pain compliance -a controlled use of physical pressure to gain compliance from non-cooperative individuals. However, the effectiveness of these techniques is being challenged by the growing prevalence of mental health issues and illicit drug use in the community.

This blog explores the limitations of pain compliance, particularly in these evolving scenarios, and advocates for a reassessment of training protocols by the Security Licensing & Enforcement Directorate (SLED).

The Reality of Pain Compliance

Pain compliance techniques, such as joint locks or pressure point manipulation, are designed to achieve temporary control without causing harm. The premise is simple: controlled discomfort encourages compliance. While these methods can be effective in controlled situations, their limitations become apparent when applied to individuals who may not perceive or respond to pain in a typical manner.

Challenges with Pain Compliance

Reduced Pain Sensitivity:

Individuals under the influence of substances such as methamphetamines or opioids often exhibit diminished sensitivity to pain. These substances can suppress pain receptors or heighten aggression, rendering pain compliance ineffective.

Certain mental health conditions, such as severe psychosis or dissociation, can cause individuals to disconnect from physical sensations, including pain.

Increased Resistance and Risk:

When pain compliance fails to achieve the desired effect, individuals may become more aggressive or resistant, escalating the situation and posing greater risks to both the security professional and bystanders.

Ethical and Legal Implications:

Misjudging the application of pain compliance can lead to allegations of excessive force. Security personnel must navigate these challenges within the bounds of legality and professionalism.

A Changing Landscape: The Need for Adaptive Training

Given these challenges, it is imperative for SLED and other regulatory bodies to reconsider and expand the training provided to security professionals. Modern-day security work requires a diverse skill set that goes beyond traditional techniques. Here are key areas where training enhancements could make a significant difference:

1. Emphasis on De-escalation

Training should prioritize de-escalation techniques over physical force. Effective communication, active listening, and conflict resolution skills can often prevent situations from escalating to the point where physical intervention is necessary.

2. Recognizing Mental Health and Substance Abuse

Security personnel must be trained to:

Identify signs of mental health crises or drug-induced behaviour.

Use appropriate strategies to manage such individuals, focusing on minimizing harm and avoiding unnecessary confrontation.

3. Non-Pain-Based Control Methods

Alternatives to pain compliance, such as:

Restraint techniques that do not rely on causing discomfort.

Tools and equipment designed for safe containment, such as shields or padded restraints.

4. Collaborative Response Protocols

Encourage partnerships with law enforcement and mental health professionals. Security guards should understand when and how to involve specialized teams to manage high-risk situations.


A Call to Action

The current landscape of public safety demands an evolution in how security professionals are trained. Pain compliance, while still a valuable tool in some contexts, cannot be the sole reliance of a modern security workforce. SLED has an opportunity to lead the way by updating its training standards to reflect the realities of today’s challenges.

By incorporating advanced de-escalation techniques, mental health awareness, and non-pain-based interventions into mandatory training, SLED can equip security personnel with the tools they need to ensure public safety while maintaining professionalism and compliance with ethical standards.

Conclusion

The growing prevalence of mental health issues and substance abuse underscores the need for a reassessment of traditional methods in the security industry. Pain compliance techniques, while once sufficient, are increasingly proving inadequate in many scenarios. By reevaluating training protocols and embracing a more holistic approach, SLED can ensure that NSW’s security professionals are prepared to meet the challenges of the future with confidence and compassion.

Let’s take this opportunity to lead the charge for a safer and more effective security industry—for the benefit of all.

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